1- What time should I confirm my order to ensure next-day delivery?
We would like to inform you that confirming your order before 9:00 PM guarantees delivery the next day. However, during the month of Ramadan, orders confirmed before 12:00 midnight will be delivered the next day.
So we recommend confirming your order as soon as possible to avoid any delays in delivery.
2- Where can I find the quality and pricing details for your products?
We are pleased to inform you that we have clarified the quality and pricing data for all our products prominently under each image on our website. We are always at your service to provide an exceptional and convenient shopping experience.
3- Do you offer discounts or promotions on your products?
Our products are priced to reflect their exceptional quality. They are exact replicas of the original, with all specifications and accessories included, such as premium packaging and branded bags. We do not offer discounts or promotions, as our focus is on delivering unmatched quality. If quality is your priority, we are confident you’ll love what we offer.
4- What are the available payment methods for completing the order?
Cash: Upon delivery of the order.
Bank Transfer: via IBAN.
Secure Online Payment Link: You can safely pay through the payment link using American Express, Visa, MasterCard, Debit Card, Apple Pay, Google Pay, Amex, and both local and international cards.
Please note:
• For the online payment link option, it is available upon order confirmation, ensuring that a note is recorded during order processing indicating that payment has been made.
• For bank transfer payments, please ensure the recipient’s name is correctly entered before transferring the amount, as the order will not be delivered until we receive the bank transfer notification.
5- Where can I view the product images and videos? Are they real?
You can view the product images on our website. All the images are real and accurately reflect the products.
6- Do you sell your products in physical stores?
We don’t sell our products in physical stores. Instead, we exclusively sell through our website & WhatsApp.
7- Can I know the delivery time in today?
The delivery time is determined by the shipping company, so we cannot specify it in advance. The delivery agent will coordinate directly with the customer to set the most suitable delivery time.
8- What is the cost of standard delivery?
The cost of standard delivery ranges between 25 or 50 AED, depending on the size of the order or the delivery location.
9- Do you offer urgent delivery? What are the terms?
Yes, we offer urgent delivery.
Urgent Delivery Fees:
• Dubai, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, Al-Fujairah: AED 150
• Abu Dhabi, Al Ain: AED 300
Delivery Time:
Same-day delivery within 4-5 hours after order confirmation and payment.
Payment Options for Express Delivery:
You can safely pay through the Ziina online link using Visa, MasterCard, Debit Card, Apple Pay, or Google Pay.
Please note: cash payment option is not available for urgent delivery.
10- Does your team inspect the products for quality before shipping?
All our products undergo stringent quality control processes to ensure our customers enjoy high-quality products that meet their expectations. Our quality team reviews each product before handing it over to the delivery company, ensuring that it complies with our standards and specifications.
11- What happens if I cancel the order during the delivery process?
If the order is canceled during delivery, the WhatsApp number you used will be added to the “blacklist,” and we will no longer confirm or accept any future orders from that number.
This policy is in place to protect our team’s time and effort and to ensure smooth order processing.
12- Can I exchange the product if the size is not suitable or if I don’t like it?
Yes, you can exchange the product. Our exchange policy is detailed in the “Exchange Policy” section on our website.
13- Can I refund the product?
Yes, you can refund the product. Our refund policy is detailed in the “Refund Policy” section on our website.
14- Can I exchange the product after 48 hours of receiving it?
We sincerely apologize for any inconvenience this may cause.
Unfortunately, we are unable to assist with exchanging the product after 48 hours from the receipt of the order. This matter is beyond our control as we must adhere to our exchange policy. We appreciate your understanding and cooperation.
15- Is the delivery agent allowed to open the orders before handing them over? And can additional products be sent for selection, with the option to return those that are not suitable with the delivery agent?
We would like to inform you that, in accordance with our policies, the delivery agent is not allowed to open any orders, as their role is limited to delivering the package to the recipient. This is done to ensure the confidentiality of the contents and to protect them from any tampering that could affect the quality of the products.
Additionally, opening the package by the delivery agent could cause delays in the delivery process or impact the quality we strive to provide.
We want to reassure you that you retain your full rights for exchange or return in accordance with our policies, which allow you to address any concerns or inquiries related to the products. We appreciate your understanding and cooperation, and we are always committed to providing you with the best experience, as your satisfaction is a key part of our ongoing success.
16 – Are the products available with you original since they seem to be? Do they come with the accessories?
The products we offer are not original, but they are 100% identical to the original ones in terms of quality, leather, specifications, sizes, weight, and precision. Additionally, they come with all the accessories included with the original product. No one can tell that they are not original.
17- Do you offer shipping of your products outside the UAE?
Yes, we provide shipping services for the products available with us not only to our distinguished customers in the UAE, but also to several international destinations,
including the United States, Canada, Australia, Europe, as well as Gulf countries such as Qatar, Saudi Arabia, Kuwait, Bahrain, and Oman.
18- What are the delivery charges within the UAE?
Delivery charges within the UAE vary based on the location and package size, starting from AED 25 and going up to AED 50, depending on the destination and weight.
19- Are the leathers used in the products natural?
Yes, all the leathers used are natural and match the original products in quality, specifications, and dimensions.
20- What guarantees that the products you offer are of high quality and identical to the originals?
We understand the importance of trust when purchasing products, and we adhere to strict standards to ensure quality and transparency at every step:
• Clear Photos and Videos: We provide high-resolution images and videos on our website and Instagram, allowing you to see product details clearly before purchasing.
• Customer Reviews: You can explore our Clients Review section, where customers share their positive experiences after receiving their products, reflecting their satisfaction and trust in us.
• Quality Check Before Shipping: Our dedicated team thoroughly inspects each product before shipping to ensure it meets specifications and your expectations.
• Easy Return and Exchange Policy: We strive to provide a comfortable shopping experience by offering a flexible return and exchange policy for your peace of mind.
Your trust is our priority, and we are committed to delivering excellence for an outstanding shopping experience.
